Terms & Conditions

  • TERMS
    • Our terms are net 30 days with established credit.
    • All prices are FOB shipping point unless indicated otherwise.
    • Sales tax will be assessed where applicable.
    • Prices are subject to change without notice.
    • Prices are quoted based on the product's unit of measure and in U.S. Dollars.


  • SELLER'S REMEDIES
    • Seller may at any time set off any amounts payable to Buyer with amounts receivable from Buyer and/or its affiliates.
    • If Purchaser fails to pay amounts owed or otherwise defaults on its obligations, then Purchaser shall pay all costs and attorneys' fees incurred by Seller in
      enforcing its rights pursuant to said default.


  • FREIGHT
    • Shipments will be arranged as per customer instructions.
    • If there are no customer instructions, the most economical shipping method will be used on an FOB basis.
    • All shipments are subject to and will be made according to Federal regulations.
    • Unless otherwise indicated on the face hereof all goods sold hereunder shall be sold FOB and all expenses and risk of loss for any damages incurred in
      the transportation of goods from Seller's facility shall be the responsibility of Buyer. Buyer shall notify and file claims against carrier for goods lost or
      damaged in transit.


  • DAMAGES
    • All packages should be thoroughly inspected upon receipt.
    • Any shortages or damages should be indicated on the carrier’s bill of lading.
    • A claim for any internal damages discovered should be submitted within five days so that an inspection can be arranged.
    • All damages and claims must be faxed to AIC Customer Service at (508) 872-5737 or emailed to customerservice@aicma.com


  • SAFETY/HANDLING
    • Please read all labeling information and consult the Material Safety Data Sheet before opening the product. Our products conform to DOT and OSHA
      regulations. Refer to safety and handling information provided on the Material Safety Data Sheet sent with all hazardous chemicals and first-time orders.
    • It is the responsibility of the recipient to assure that only trained individuals are handling these products.


  • QUALITY
    • All of our products are guaranteed to meet our specifications. Certificates of Analysis are available upon request.


  • RETURN POLICY
    • It is the policy of AIC to provide quality products every time.
    • In the event the product is determined to be non-compliant and a return is mutually agreed, AIC, as the seller, will be responsible for shipping costs
      incurred by the buyer in connection with the return of non-compliant products.
    • Returned products must be in the original containers, unopened.
      Return of products for reasons other than non-compliance may be accepted at the seller’s discretion and may have differing terms.
    • No return of products shall occur without prior written authorization from the seller.


  • WARRANTY
    • Every product offered by AIC is intended for use by qualified professionals who understand the potential hazards involved in the handling of these products.
    • AIC relies on the quality and accuracy of documentation it receives from its suppliers/manufacturers.
    • AIC provides product, specifications, and other documentation in good faith.
    • AIC’s liability shall be limited to refund or exchange, not to exceed the purchase price of the material.
    • In no event shall AIC be liable for special incidental or consequential damages of any kind.


  • LEGAL DISCLAIMER
    • AIC is a distributor of all our ingredients that we market. We make no claim with any product to the safety and efficacy of the product for end consumer
      applications. We ensure our products meet the highest standards (i.e. USP, FCC where applicable) but are held harmless for any claim, use, and/or
      application that the customer makes.
    • It is expressly understood that any technical advice furnished by Seller with reference to the use of its products is given gratis and Seller assumes no
      obligation or liability for the advice given or results obtained. All such advice is given and accepted at Buyer’s risk.
    • Buyer agrees to inspect and test the goods upon delivery at the place of destination, prior to co-mingling with any other material. Any concerns raised upon
      inspection shall be communicated in writing, and shall identify each alleged nonconformity of the goods. Seller shall respond with instructions as to the
      disposition of the goods. Buyer’s failure to give such notice shall constitute Buyer’s acceptance of the goods and waiver of any claims that may arise out of
      any defect or non-conformity.
    • Buyer assumes all risks and liabilities resulting from Buyer’s use of product(s) in the manufacturing process of Buyer or the combination of product(s) with
      other substances.
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