Are you ready to join our winning team?

American International Chemical, Inc. (AIC) is a privately held sales and marketing company serving the food, pharmaceutical, nutrition, and biotech markets since 1972. For an individual looking for an opportunity to join a company experiencing tremendous growth we offer a competitive salary and outstanding benefits package including Medical/Dental/Life insurance, Profit Sharing and a 401(k) with a generous company match. AIC is conveniently located directly off both the Mass Pike and Route 9.

Current Positions Open

Customer Service Representative

The Customer Service position is also a great foundation for advancement within the company. AIC consistently promote from within and encourages internal job mobility. You’ll be working with a visible and accessible management team, be exposed to different functional areas and have the opportunity to make a real difference.

Job Description

  • Provide excellent service, take initiative and work to resolve customer issues in a professional and positive manner
  • Enter complex customer orders into the computer
  • Coordinate shipments with warehouses
  • Document customer contact outcomes in online systems
  • Work closely with other departments such as purchasing, logistics, accounting and sales


  • Minimum high school diploma with a minimum of two year’s relevant experience or Bachelor’s Degree
  • Available to work a 7.5-hour day shift Monday through Friday
  • Intermediate computer literacy required such as PC proficiency in a Windows based environment utilizing Microsoft Office products (Excel, Word, Access, Outlook)
  • Capacity to quickly and effectively learn new system, tools, and processes
  • Excellent communication skills (verbal and written) and professional demeanor
  • Superior level of professionalism and customer service
  • Ability to work in a fast paced environment
  • Reliability
  • Good follow through
  • Attention to detail
  • Must have exceptional organizational and administrative skills

Email your resume and cover letter to

AIC, Inc. 135 Newbury Street Framingham, MA 01701

(800) 238-0001 • (508) 270-1800 •